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Assessment: Designing the Future of Work

Assess your organization's readiness for the future of work. Our assessment looks at "The 5 C's of Work Redesign", including Communication, Collaboration, Context, Culture, and Change. 

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Communication

To what extent have you redesigned customer and employee processes to be inclusive and to seek input from diverse voices?

Question 2 of 20

During virtual team meetings, what percentage of participants usually contribute to the conversation?

A

Greater than 90%

B

Between 60 to 90%

C

Between 40 to 60%

D

Less than 40%

Question 3 of 20

How often do you seek out contrarian or opposing views during internal meetings? 

A

Always

B

Sometimes

C

Rarely

D

Never

Question 4 of 20

For recurring meetings, how often is the meeting led by a different person on the team?

A

Always

B

Sometimes

C

Rarely

D

Never

Collaboration

How have you adapted collaboration to foster creative brainstorming and ideation through virtual environments and tools?

Question 6 of 20

How often does your team get together each week to brainstorm solutions to tough problems and new opportunities? 

A

More than 3 times

B

2 - 3 times

C

1 - 2 times

D

Never

Question 7 of 20

What is your team's general approach to virtual collaboration and brainstorming?

A

High-tech, using tools like Mural and Miro

B

Hybrid, using some combination of online tools and traditional tools

C

Low-tech, primarily using markers and sticky notes

D

We don't brainstorm virtually

Question 8 of 20

How has the move to remote work impacted the number of brainstorm sessions your team regularly completes?

A

Increased the number

B

Number stayed the same

C

Decreased the number

D

We never hold brainstorm sessions

Context

What changes have you made to customer and employee experience applications to provide contextual awareness for making decisions?

Question 10 of 20

How much effort does it take for customer service reps to fully understand why a customer is calling in and how to solve the customer's challenge?

A

A single application provides all the contextual information

B

Customer service reps need to access 2 to 3 different applications

C

Customer service reps need to access 4 or more applications

Question 11 of 20

How do customer-facing employees build empathy for customers calling in to resolve a problem or challenge?

A

Customer-facing employees are goaled on customer experience feedback for each interaction

B

We provide training and coaching that help customer-facing employees establish empathy and connection with customers

C

We provide real-time guidance at the beginning of each interaction on possible reasons the customer might be calling in

Question 12 of 20

When requesting input from employees on major decisions, how much context does your organization provide around the challenges and the potential impact of the decision?

A

We provide a detailed writeup on the challenge and impact and share this with the entire team for input

B

We share some context during meetings around major decisions and ask for input from a handful of team members

C

We provide little to no context to employees; senior executives and managers are responsible for decisions

Culture

How have you created space in your organization for team members to do deep work and experiment with new ideas?

Question 14 of 20

How much time do team members have to focus exclusively on major work projects without any interruptions or meetings?

A

We designate one day each week as a “no-meetings” day to allow team members time to get work done

B

We designate a half-day each week as a “no-meetings” period to allow team members time to get work done

C

We do not designate a specific day or time during the week as a “no-meetings” period, but we encourage employees to block time on their calendars each week

D

We do not have any practices in place for blocking “no-meetings” time for employees, nor do we encourage employees to block time on their calendars

Question 15 of 20

What types of activities do you plan to help keep your team's creative juices flowing?

(Select all that apply)
A

We have a weekly meeting just to celebrate wins and challenges

B

We schedule “game-time” each week for the team to have fun together

C

We coordinate internal design thinking sessions on a regular basis to continually practice creative problem solving

D

We have a different type of recurring creativity-boosting activity

E

We do not hold any regular team activities or design thinking sessions

Question 16 of 20

What new skills and capabilities do you feel will be most critical for expanding and sustaining innovation in your organization?

(Select all that apply)
A

Design thinking

B

Design sprints

C

Customer journey mapping

D

Low-code development

E

Other

Change

To what extent have you prepared your workforce to respond to continuous change and disruption?

Question 18 of 20

How have you adapted your metrics for measuring employee performance and productivity?

A

We have shifted to using objectives and key results (OKRs) to better gauge each employee’s impact

B

We have shifted to using metrics that focus more on customer outcomes

C

We have shifted to using timesheets to measure employee performance and productivity

D

We have not changed our metrics for measuring employee performance

Question 19 of 20

What are your long-term plans for employees returning to an in-person office work environment?

A

We plan to have all employees return to an in-person office work environment in the next 12 months

B

We plan to offer a flexible work program that requires employees to be in the office 2 to 3 days each week

C

We plan to remain fully remote, with only essential staff being required to work from the office on a regular basis

D

We have not figured out our long-term plan for returning to an in-person work environment

Question 20 of 20

Where is your company at on its journey to become a fully-digital business?

A

We are currently a fully-digital business, with all employee and customer processes being executed without any paper-based requirements

B

We are over 50% of the way through our journey to become a fully-digital business, still requiring some customer and employee processes to use paper

C

We are under 50% of the way through our journey to become a fully-digital business, with the majority of our processes requiring the use of paper

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